Select from the list below to learn about the policies and procedures at The Walton
INFORMATION THAT WE COLLECT FROM YOU
When you visit, or request information on http://www.thewaltonhotel.com you may be asked to provide certain information about yourself including your name and contact details.
We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-
To maintain customer service standards and to assist staff training, we may record and monitor incoming/outgoing phone calls.
USE OF YOUR INFORMATION
Your information will enable us to provide you with access to all parts of our website and to supply the information you have requested. It will also enable us to contact you where necessary concerning your enquiry. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.
In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know.
DISCLOSURE OF YOUR INFORMATION
Unless required to do so by law, we will not share, sell or distribute any of the information you provide to us without your consent.
Cookies are small amounts of information which we may store on your computer.
Unless you have indicated your objection when disclosing your details to us, our system may issue cookies to your computer when you log on to the site. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you. You may set up your computer to reject cookies by following the relevant instructions which can be found at www.aboutcookies.org.
SECURITY AND DATA RETENTION
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.
All comments, queries and requests relating to our use of your information are welcomed and should be addressed to email@example.com.
Bookings must be cancelled by 3pm one day prior (24 hours) to arrival unless otherwise specified when booking. A one night’s room charge will be charged for guests who do not cancel their reservation within the hotel's cancellation policy. Peak periods and bank holidays may have additional cancellation restrictions which are stated during the booking process.
The hotel reserves the right to cancel a booking at any time before the check in date. This would normally only be necessary to accommodate any building work or other unforeseen circumstances. In these cases, we will refund in full all money received by us for the booking but we not have any liability beyond this. We will assist where possible to find alternative accommodation.
In the interests of security and to prevent fraud, at the time of check-
All bookings made in advance will require a valid credit/debit card to secure the booking. We reserve the right to check if cards are valid with a pre-
What is a pre-
How much is a pre-
We will pre-
When does the pre-
Upon your check out your room charge and any extras will be charged to your card. If the final amount is within 15% of the pre-
However if the amount to be debited for your stay is plus/minus 15% of the pre-
Guests’ liability for their account is not waived and guests agree to be held personally liable in the event that any indicated person, group, company or association fails to pay all or part of any charges incurred.
DAMAGE TO HOTEL PROPERTY
We reserve the right to charge guests the cost of rectifying damage or soiling, caused by the accidental, deliberate, negligent or reckless act of the guest to the hotel’s property or structure. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit / debit card, or send an invoice for the amount to the registered address.
The bar is open as follows:
The Hotel car park is situated at the rear of the hotel where there is limited parking for hotel residents. There are parking spaces surrounding the hotel. Parking is not permitted on double yellow or blue lines as these are for permit holders only. If you are parked on adjacent roads around the hotel, please collect a parking permit from reception.